Question 1

Can I book my own appointment online?

Accepted Answer

Yes. For your convenience, we have a self-service booking page where you can view real-time availability for our consultants and secure a time slot that fits your schedule.

Question 2

Can I have my procedure at a specific hospital?

Accepted Answer

Our partners operate out of several leading facilities in Cambridge, including the Nuffield Health Cambridge Hospital and Spire Cambridge Lea. You can often choose your preferred location when booking your procedure.

Question 3

Do I need a GP referral to book an appointment?

Accepted Answer

While we can provide initial advice, most private medical insurers require a formal GP referral before they will cover your consultation. If you are self-funding, a referral is still highly recommended so our consultants have access to your full medical history.

Question 4

Do you offer "Self-Pay" packages?

Accepted Answer

es. For patients without private medical insurance, we provide fixed-price packages for many of our diagnostic tests and surgical procedures (such as HoLEP or Vasectomy). Please refer to the Fees Page for current rates.

Fees & InsuranceReviewed 3 Mar 2026

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Question 5

How and when will I receive my test results?

Accepted Answer

Most blood and urine results are available within 24–48 hours. Biopsy or complex scan results may take 5–7 days. Your consultant will discuss the best way to receive these—either via a follow-up appointment or a secure phone/video call.

Question 6

How are surgical fees handled if I have insurance?

Accepted Answer

We are fee-assured with most major providers. Once a procedure is recommended, we will provide you with the specific CCSD code. You will need to provide this to your insurer to receive an authorisation number before your surgery.

Fees & InsuranceReviewed 3 Mar 2026

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Question 7

What happens after I book my consultation online?

Accepted Answer

You will receive an immediate confirmation email with the date, time, and location of your appointment. Our administrative team will then follow up if any pre-consultation forms or GP referral letters are required.

Question 8

What should I bring to my first consultation?

Accepted Answer

Please bring your referral letter (if not already sent), a list of current medications, and any recent scan results on a CD or USB. We also recommend arriving with a comfortably full bladder, as you may be asked to perform a urinary flow test during your visit.

Question 9

Where can I find a list of your consultation and procedure fees?

Accepted Answer

We believe in transparent pricing. A full breakdown of our standard consultation fees and common procedure costs can be found on our dedicated Fees Page.

Question 10

Will I need tests on the same day as my consultation?

Accepted Answer

Often, yes. To provide a fast diagnosis, we may perform a urinary flow test or an ultrasound during your visit. If you are coming for a urinary issue, please arrive with a comfortably full bladder.

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