Terms of Service

By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you should not use our website or services.

These terms apply to all visitors, patients, and users of our website and services. Additional terms may apply to specific services, and will be communicated to you before you use those services.

We are a registered private medical practice offering a range of healthcare services, including but not limited to:

• General consultations and specialist referrals
• Diagnostic assessments and investigations
• Treatment and management of medical conditions
• Preventative health screenings
• Prescription management
• Medical reports and certificates

Our services are provided by qualified, registered healthcare professionals. The information on our website is for general informational purposes and does not constitute medical advice. Always seek the advice of a qualified healthcare provider for any medical concerns.

Appointments can be booked through our website, by telephone, or by email. By booking an appointment, you agree to the following:

• Cancellation notice: If you cancel with less than 24 hours notice you may be charged the consultation fee
• Late arrivals: If you arrive more than 15 minutes late, your appointment may need to be rescheduled
• Rescheduling: Appointments can be rescheduled free of charge with adequate notice
• Emergencies: In genuine emergencies, cancellation fees will be waived at our discretion

We reserve the right to cancel or reschedule appointments due to unforeseen circumstances. We will make every effort to notify you as soon as possible and offer an alternative time.

Our consultation and treatment fees are available on our fees page. The following terms apply:

• Fees are payable at the time of the appointment unless prior arrangements have been made
• We accept payment by debit card, credit card, and bank transfer
• If you are using health insurance, it is your responsibility to confirm coverage before your appointment
• Any outstanding balances not covered by insurance are the patient's responsibility
• Prices are subject to change. Current prices will be confirmed at the time of booking

As a patient, you agree to:

• Provide accurate and complete information about your medical history, current medications, and allergies
• Inform us of any changes to your health, contact details, or insurance coverage
• Follow the treatment plans and advice provided by your clinician, or inform them if you choose not to
• Treat all staff and other patients with respect and courtesy
• Attend appointments on time or provide adequate notice of cancellation
• Keep your account information and login credentials (if applicable) secure

While we strive to provide the highest quality care:

• Medical treatment carries inherent risks. Your clinician will discuss these with you and obtain your informed consent before proceeding
• We do not guarantee specific outcomes from any treatment or consultation
• The information on our website is provided for general informational purposes and should not be relied upon as a substitute for professional medical advice
• We are not liable for any loss or damage arising from the use of our website, except where such liability cannot be excluded by law

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.

All content on this website — including text, images, logos, graphics, and software — is the property of our practice or our licensors and is protected by copyright, trademark, and other intellectual property laws.

You may view, download, and print content from our website for personal, non-commercial use only. You may not reproduce, distribute, modify, or create derivative works from our content without our prior written consent.

Your privacy is important to us. Our collection and use of personal data is governed by our Privacy Policy, which forms part of these Terms of Service. By using our services, you consent to the collection and use of your data as described in our Privacy Policy. For information about cookies, please see our Cookie Policy.

We are committed to providing an excellent standard of care. If you are dissatisfied with any aspect of our service, we encourage you to raise your concerns with us:

• Step 1: Raise your concern informally with the relevant member of staff or your clinician
• Step 2: If unresolved, submit a formal written complaint via our contact page or by email
• Step 3: We will acknowledge your complaint within 3 working days and aim to provide a full response within 20 working days
• Step 4: If you remain dissatisfied, you may escalate to the relevant regulatory body (e.g. CQC, Parliamentary and Health Service Ombudsman)

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

We reserve the right to update or modify these Terms of Service at any time. Material changes will be communicated through our website. Your continued use of our website and services after changes are posted constitutes your acceptance of the revised terms. We encourage you to review these terms periodically.